Shipping & Return Policy

Shipping & Return Policy

Currently we only offer shipping by Aramex, but we may dispatch your order with another carrier with same features without prior note, shipping costs depend of the quantities, natural of the products you purchased and the destination, the cost will be calculated automatically on our webstore at checkout and it may change between time to time.

We usually ship the order within 2-7 business day depend on the quantities and nature of the products you purchased, some items need to be produced specially for you, so it may take about 2 weeks to prepare your order.

Our webstore will update you by email with the status of your order and will send to you the shipment tracking number as soon as we dispatch your order, and then will change the status of the order to [Completed].

It is your responsibility to track the order with the carrier company without involve us on this.

International customer outside of Saudi Arabia

International orders may be subject to customs duties and taxes in the customer's country. These charges must be paid by the customer to the relevant authorities or the shipping company in their country and are not included in the shipping fees paid at the time of ordering. Therefore, we advise customers to check with their local authorities or shipping company for any additional costs they may incur before placing an order through our online store.

If the customer refuses to accept the order from the carrier, they will be responsible for the original shipping fees paid, as well as any import duties, taxes, or return shipping costs. These charges will be deducted from the order value, and if the charges exceed the order value, the shipment will be abandoned, and no refunds will be issued to the customer.

Returns

Shipping fees are non-refundable If your package is returned to us due to an undeliverable address, we will issue a refund for the items only. A reshipping fee will be applied if you request a reshipment.

Purchases made in our webstore can be returned with an original invoice within 15 days of purchase, the returned item(s) must be unused, unopened, and in its original condition as most of our products are sensitive and related to the health and Human safety, so NONE of used items are returnable, we advise you to ask for a paid sample before purchase the actual item “Samples are subject to availability”.

Processing time for returns is usually within 7 business days from the time the return package is received. We will refund the purchase price for the item(s) plus any national VAT paid in the original form of payment. The original shipping and handling charges, if any, will not be refunded, return shipping fees are at the customer's expense and are not refundable. An email will be sent to confirm receipt and processing of your return request. If you wish to return an item, please contact us to get the instruction

Updated on 6/6/2024 at 4:30 pm Saudi time