Privacy Policy

Privacy Policy

Your trust and confidence when you visit our site, whether to shop or browse, is crucial to us and we understand the importance of secure personal privacy in building and maintaining your trust and confidence. Privacy and fair information practices therefore play a vital part in our service to you. Our privacy practices are set out below. In addition we have undertaken to have our practices reviewed for compliance with world best practice by trust auditors committed to the fair use of information practices on the internet. Displaying the trustmark that is awarded following a successful review of our operations is your assurance that we have agreed to notify you of:

  • What personally identifiable information of yours or third party personally identification is collected from you through the web site 
  • The organization collecting the information. 
  • How the information is used 
  • With whom the information may be shared 
  • What choices are available to you regarding collection, use and distribution of the information 
  • The kind of security procedures that are in place to protect the loss, misuse alteration of information under control.

How you can correct any inaccuracies in the information

We fully respect your right to choose. As part of our service we will from time to time send general and marketing information to members who choose to receive it. If it is your choice not to receive such communications from us then please let us know by emailing [email protected]

If for any reason you feel we are not abiding by this privacy policy, please write immediately to us Privacy Co-ordinator at [email protected] setting out your concerns.

Information Collection and Use

Our website is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collects information from our users at several different points on our website.


In order to shop with us, a user must first complete the registration form containing contact information such as name and email address. This is used to contact the user about the services on our site for which they have expressed interest. On this form it is optional, but encouraged, for the user to provide additional information, such as significant calendar dates, so we can provide a more personalized experience on our site.

Ordering from us

We also request information from the user on our order form. Here a user must provide contact information, including name and shipping address, and, depending on the payment method chosen, financial information such as credit card number, billing address and expiration date. This information is used for payment purposes and to fulfill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.


A cookie is a piece of data stored on the users hard drive containing information about the user. Use of a cookie is in no way linked to any personally identifiable information while on our site. A cookie might mean for example the user would not have to log in a password more than once while on our site thereby saving time and mouse clicks. Any user can reject the cookie and still use our site. The only drawback being that the user will be not be able to take advantage of the highest level of personal service we offer since cookies enable us to track and target the interests of our users to enhance the experience of visiting our site.

Log Files

We use IP (internet protocol) addresses to analyze trends, administer the site, track user movement, and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. So when you visit the site we simply keep a log of your IP address, together with your domain name, the type of browser you are using, and the length of time you stay with us. This helps build a picture of out typical visitor without identifying the individuals who make up that picture.


We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We do not share credit card information with anyone except the card company.

We use outside shipping companies to ship orders. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Opt out

As a website member or a shopper, we will email you confirmation of your membership and correspondance regarding your purchases. You can choose whether or not secondary communications - those not directly concerned with your purchase at our website - are sent to you. If you decide you do not wish to receive them please send an email to [email protected]


Our website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. Only sites displaying an authentic trustmark can be inferred as having rigorous privacy policies. We encourage our users to be aware of this when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our website.


If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. we will automatically send the friend a one-time email inviting them to visit the site. We stores this information for the sole purpose of sending this one-time email. The friend may contact [email protected] to request the removal of this information from our database.


We takes every precaution to protect our users information. When users submit sensitive information via the website, such information is protected both online and off-line.

When our registration and order forms ask the user to enter sensitive information, such as credit card number, that information is encrypted and is protected using industry-leading software known as SSL. These forms are therefore secure pages as can be seen by the lock icon at the bottom of the browser screen becoming locked.

While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. Only employees who need specific information to perform a specific job, for example, our customer service representatives, are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.

Special Offers

We send all new members a welcoming email to verify password and username. At registration members have a choice of whether or not marketing information is sent to them. Members who have opted to receive them, will also occasionally be sent information on products, services and special deals. Members wishing to discontinue receiving these communications at any time should notify [email protected].

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. These emails are administrative in nature and do not contain any marketing, advertising or promotional material. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction or Updating Personal Information

If a user’s personally identifiable information changes, or if a user no longer desires our service, we provide a way to correct, update or remove that user’s personal data provided to us. To correction and/or update any personal information please go to Update Your Basic Information area on our website.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Legal Language Applied

Arabic Language is the formal and the legal language throughout our website. In any case of misunderstanding in meaning or explanation arising from translation to other language, then the Arabia version is the definitive reference for meaning, interpretation and explanation.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site